Glossary

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Triage
Sorting patients by how urgent their condition is.
Estimate range
The expected low and high cost of a treatment plan.
Deposit
Money paid before treatment begins.
Deductible
The amount you pay before insurance starts paying.
Reimbursement rate
The percentage of covered costs an insurer pays back.
Waiting period
Time after buying a policy before coverage starts.
Pre-existing condition
A health problem that started before coverage began.
Outpatient care
Treatment where the pet goes home the same day.
Hospitalization
Staying at the clinic for monitoring and care.
Deferred interest
Financing where interest is added back if the balance is not paid in full by a deadline.
Discharge instructions
Written directions for care at home after a visit.