Step-by-step: handling a pet emergency

1. Keep yourself and your pet safe

   Hurt animals may bite or scratch out of fear. Move slowly and use a towel or carrier to handle them carefully.

2. Call ahead

   Call the emergency clinic on the way so they can prepare. Ask the exam fee and deposit policy.

3. Bring what you have

   Bring medicine bottles, the packaging of anything your pet ate and your pet's records if you can grab them quickly.

4. Share the facts

   Tell the team what happened, when, and any symptoms you noticed.

5. Ask for the estimate

   Before treatment beyond the exam, ask for a written estimate with a range.

6. Ask about options

   Ask what the treatment options are, the cost of each and what the vet recommends.

7. Decide on a plan

   Choose a plan that fits your pet's needs and your budget. Ask what will happen if you choose a less expensive option.

8. Ask for cost updates

   For overnight stays, ask to be called before the bill exceeds the estimate.

9. Get records at discharge

   Ask for the itemized invoice and medical records, which you need for insurance and your regular vet.

10. Follow discharge instructions

    Give medicines exactly as directed and schedule follow-up visits, which may be cheaper at your regular vet.

11. File insurance quickly

    If you have a policy, submit the claim with the invoice and records as soon as you can.